Educational content on evening routines and lifestyle planning. Not medical or health services. London, United Kingdom.

Privacy Policy

Last updated:

1. Introduction

Fitmusclenew Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information in connection with our website and educational services.

2. Information We Collect

Contact Forms

When you submit a contact form, we collect your name, email address, and message content. This information is used to respond to your enquiry and provide services you request.

Automatic Information

Our website may automatically collect technical information through cookies, analytics tools, and server logs, including IP address, browser type, referring URL, pages visited, and time spent on site. This data helps us understand site usage and improve our services.

3. Legal Basis for Processing (GDPR Article 6)

We process personal information on the following legal bases:

  • Consent: When you submit a contact form, you consent to processing for responding to your enquiry.
  • Contract Fulfillment: When you purchase coaching services, we process data to deliver those services.
  • Legitimate Interest: We may process data to improve our website, prevent fraud, and ensure site security.
  • Legal Obligation: We comply with legal requirements, including tax and data protection laws.

4. How We Use Your Information

  • Respond to enquiries and provide coaching services
  • Send transactional emails (confirmations, appointment reminders)
  • Improve website functionality and user experience
  • Conduct analytics to understand user behaviour
  • Comply with legal obligations
  • Prevent fraud and ensure website security

5. Third-Party Services

We use the following third-party services, which may process your data:

  • Google Analytics: Tracks website usage and user behaviour. Cookie: _ga, _gid.
  • Google Ads Conversion Tracking: Measures ad campaign effectiveness. Cookies: _gcl_au, _gcl_aw.
  • Google Maps API: Displays our location map on the contact page. Processes location data.

These services have their own privacy policies. We recommend reviewing Google's privacy practices at https://policies.google.com/privacy.

6. Your Rights (GDPR Articles 15–22)

You have the right to:

  • Access: Request a copy of personal information we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request deletion of your data (subject to legal retention obligations).
  • Restrict Processing: Limit how we use your information.
  • Portability: Receive your data in a portable format.
  • Object: Object to processing for marketing or certain purposes.
  • Lodge a Complaint: Contact your data protection authority (e.g., UK ICO).

To exercise these rights, contact us at info@fitmusclenew.world.

7. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Contact form data is retained for 12 months unless you request deletion. Service-related data is retained for 3 years for accounting and legal purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information is processed and stored in the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware a child has provided information, we will delete it promptly.

11. Cookies

We use cookies to enhance your experience. Essential cookies are necessary for site function and cannot be disabled. You can manage analytics and marketing cookies through our cookie banner. See our Cookie Policy for details.

12. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of material changes via email or by updating the "Last updated" date on this page.

13. Contact Us

For privacy enquiries, contact:

Fitmusclenew Ltd
42 Eastcastle Street
London W1W 8DJ
United Kingdom
Email: info@fitmusclenew.world
Phone: +44 20 7946 0958

14. Supervisory Authority

If you have concerns about our privacy practices, you may lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.